Critical observation is one of the most important soft skills a person can have, and it can be categorized into two primary types:
People skilled in observing other people are often described as having a high emotional intelligence (EQ). They listen carefully to what people say and how they say it, notice what isn’t said, and pay attention to body language. Those skilled in observing processes catch mistakes early, are naturally curious and have a knack for asking questions to learn what they don’t know.
Source: "Critical observation skills improve workplace safety." HRDive
Employees who have developed keen critical observation skills pay attention to their surroundings, ask questions and seek solutions. For example, a warehouse worker may notice a ladder is wobbling as a co-worker is climbing and steady it. Or a restaurant worker may be the first to notice that a child is choking and provide help. Or an employee may see an unattended backpack on the company premises and notify security.
Source: "Critical observation skills improve workplace safety." HRDive
